Terms of Service

Overview

Welcome to NorthPeak Supply. These Terms of Service govern your use of our online store and the purchase of products offered through it.

Our store is hosted on Shopify, which provides the e-commerce platform used to offer our products and services.

By using our website, you agree to these terms to the extent permitted by applicable law. If you do not agree, please discontinue use of the website.

1. Eligibility and Acceptable Use

You must be legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes. You must not engage in fraud, infringe the rights of others, interfere with website security, introduce malicious code, or misuse our services.

We may take reasonable and lawful measures to address fraudulent activity, security threats, or material violations of these terms.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability information are accurate.

Product appearance may vary due to screen settings, lighting, or manufacturing variations. You should review product specifications, included accessories, compatibility information, and safety instructions before purchasing.

Any product performance statements are subject to the specifications and conditions provided for the relevant product.

Nothing in these terms limits your rights concerning defective, unsafe, misdescribed, or incorrectly supplied goods.

3. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted or dispatched.

We may decline or cancel an order where permitted by law, including in cases of suspected fraud, payment authorization failure, material pricing errors, or product unavailability.

If payment has been collected for an order that is subsequently cancelled, an appropriate refund will be arranged.

You are responsible for providing accurate billing, shipping, and contact information.

4. Prices and Payment

Product prices, applicable taxes, shipping costs, and other charges will be displayed during checkout where applicable.

Prices may change without prior notice, but changes will not affect an order that has already been accepted, except where permitted by law.

Payments are processed using the payment methods available at checkout. Transactions may be subject to the terms and security procedures of the relevant payment provider.

5. Shipping and Delivery

Shipping methods, costs, and estimated delivery times may vary by product and destination.

Please review the shipping information displayed at checkout and our Shipping Policy before completing your order.

Delivery estimates are not guaranteed unless expressly stated as a delivery commitment. Mandatory delivery deadlines and consumer rights under applicable law remain unaffected.

6. Returns and Refunds

Returns, refunds, replacements, and cancellations are described in our Return and Refund Policy.

That policy does not replace or restrict any mandatory statutory rights, including applicable withdrawal rights for distance purchases or remedies for defective goods.

7. Product Safety

Tools, electrical equipment, outdoor equipment, and household products must be used in accordance with their instructions, warnings, intended purpose, and applicable safety requirements.

Review the relevant instructions before use. Do not use a product that appears damaged or unsafe.

Nothing in this section excludes legal responsibilities concerning product safety, defects, or other liabilities that cannot lawfully be excluded.

8. Intellectual Property

Website content, including text, graphics, logos, photographs, product descriptions, and design elements, is owned by or licensed to the relevant rights holders and protected by applicable law.

You may use the website for personal shopping purposes. You may not reproduce or commercially exploit protected content without permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

9. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping services, analytics tools, and other external resources.

Third-party services may have separate terms and privacy policies. We do not control all third-party services or their independent practices.

Nothing in these terms excludes responsibility where such exclusion is prohibited by law.

10. Reviews and Feedback

If you submit reviews, feedback, or other content, you confirm that you have the right to submit it and that it does not unlawfully infringe another person's rights.

Where permitted by law, you grant us a non-exclusive license to use and display that content for purposes related to operating and promoting our store.

We may remove content that is unlawful, fraudulent, abusive, or infringing where permitted by law.

11. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, and disclosed.

12. Website Availability and Errors

We make reasonable efforts to maintain website availability and accurate information. Temporary interruptions may occur because of maintenance, technical problems, security updates, or circumstances beyond our reasonable control.

We may correct errors or update information where permitted by law. If a material error affects an order, we will take appropriate steps in accordance with applicable law.

13. Disclaimers and Liability

To the extent permitted by applicable law, we do not guarantee that website access will always be uninterrupted or error-free.

Nothing in these terms excludes or limits mandatory warranties, statutory guarantees, liability for fraud, or any other liability that cannot legally be excluded or limited.

Your mandatory consumer rights remain unaffected.

14. Governing Law and Disputes

These terms are subject to applicable laws. Any dispute will be handled by the competent courts or dispute resolution bodies with jurisdiction under applicable law.

Nothing in this section deprives consumers of mandatory protections available under the laws that apply to their purchases.

15. Changes to These Terms

We may update these terms to reflect changes in our business, website, services, or legal obligations. The latest version will be published on this page and will apply from the date indicated, subject to applicable law.

16. Contact

For questions about these terms or an existing order, use the contact options available on the NorthPeak Supply website.

Thank you for shopping with NorthPeak Supply.