Shipping Policy

NorthPeak Supply aims to provide clear shipping information and a straightforward delivery experience. This policy explains how orders are processed and delivered.

1. Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on product availability, order volume, warehouse operations, weekends, public holidays, and other operational factors.

Any specific processing estimate shown at checkout or in your order information should be reviewed before purchase.

Order processing time is separate from transit time.

2. Shipping Destinations

Available shipping destinations depend on product eligibility, carrier coverage, fulfillment arrangements, and applicable restrictions.

Available destinations and shipping options will be shown during checkout where supported.

If we cannot fulfill an order to the selected destination, we will contact you regarding available options and arrange a refund where appropriate.

3. Delivery Estimates

Shipping methods and estimated delivery times may vary by destination and product.

Where available, estimates will be displayed during checkout or provided in your order information. Estimates are for guidance unless expressly stated as a delivery commitment.

We will comply with applicable delivery deadlines. Where the law provides a default delivery period if no other time has been agreed, that legal requirement will apply.

Delivery may be affected by carrier delays, customs clearance, severe weather, public holidays, or other circumstances. Such circumstances do not remove any consumer rights or obligations that remain applicable by law.

4. Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Costs may depend on the delivery destination, shipping method, and order contents. Any free-shipping offer is subject to the conditions communicated with that offer.

Please review the total order amount before submitting your purchase.

5. Order Tracking

Where tracking information is available, it will be provided after dispatch or when supplied by the carrier.

Tracking information may take time to become active or update. If tracking is unavailable or your package appears delayed, please contact us through our website.

6. Address Accuracy

Please check that your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to correct it before processing or dispatch, but changes cannot be guaranteed.

Once an order has been dispatched, an address change may not be possible. Any responsibility for additional costs will be determined in accordance with applicable law and the circumstances of the order.

7. Delayed, Lost, or Missing Orders

If your order has not arrived within the estimated delivery period, review the available tracking information and contact us if you need assistance.

We will review the available information and, where appropriate, work with the carrier or fulfillment provider to investigate.

If an order is lost or not delivered, we will work toward an appropriate resolution in accordance with applicable law.

Our legal delivery obligations are not transferred to the carrier merely because a third party handles shipment.

8. Damaged or Incorrect Deliveries

If an item arrives damaged, defective, incomplete, or incorrect, contact us through our website. Please include your order number, a description of the issue, and photos where helpful.

We will review the matter and provide an appropriate remedy in accordance with our Return and Refund Policy and applicable law.

9. International Orders, Duties, and Taxes

International shipments may be subject to customs procedures, import duties, taxes, or other charges, depending on the destination and shipping arrangement.

Any charges payable by the customer will be handled in accordance with applicable law and the information provided before purchase.

Customs inspections and clearance procedures may affect delivery times. We cannot guarantee that international shipments will be exempt from customs charges or delays.

10. Split Shipments

Depending on product availability and fulfillment arrangements, items in the same order may occasionally be shipped separately.

Where tracking is available, separate tracking details may be provided. Additional shipping charges will be handled in accordance with the checkout terms and applicable law.

11. Order Changes and Cancellations

If you wish to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate requests before processing or dispatch.

Once an order has been dispatched, it may no longer be possible to stop shipment through the fulfillment process. This does not affect any statutory cancellation or withdrawal rights that may apply.

12. Contact

For questions about shipping, tracking, delivery, or an existing order, use the contact options available on the NorthPeak Supply website. Include your order number whenever possible.

Thank you for shopping with NorthPeak Supply.